Friday, November 27, 2015

In the highly competitive restaurant industry, technology gives the edge

As we quickly approach the end of 2016 it will be interesting to see whether the projections of the National Restaurant Association's 2015 Restaurant Industry Forecast will pan out. Back in January the report projected such things as: 

  • Total restaurant industry sales are expected to advance at a 3.8 percent rate this year. 
  • Restaurants will employ 14 million individuals this year as the nation’s second-largest private sector employer, representing one in 10 working Americans.
  • Food service is projected to add jobs at a 3.2 percent rate in 2015, a full percentage point above the projected 2.2 percent gain in total U.S. employment.
What these projections anticipate, and what will probably be confirmed, is that Americans are continuing an ever increasing trend to dine out. 

The same report cited two issues to be the main concern for restaurants in the years ahead —  the increasing cost of food and the competition for workers. Of these two, the one where you can use technology for the best competitive edge is by reducing payroll.  

  • Efficient, hand held Point-of-sale systems enable servers to handle more tables by requiring less time traveling to the kitchen or to a POS station. 
  • Finely tuned Front-of-house software can keep your floor humming smoothly, turning over tables with more efficiency and faster pacing.
  • Pay-at-table applications, where people pay via smartphones, mean quicker turnover of tables and less time dealing with payment processing.
  • Delivery service apps mean easy revenue —  food packed for delivery versus the cost of having them occupy a table. 
Need help selecting the right technology for your restaurant? Check out our post: Selecting restaurant technology.

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